Frequently Asked Questions

BOC strongly recommends you keep your browser updated to the latest version for the best possible experience on the BOC website and to ensure maximum web security.

boc.com.au officially supports the current and most recent version of these browsers:

  - Microsoft Internet Explorer

  - Mozilla Firefox

  - Google Chrome

  - Apple Safari

We have phased out support for older browsers. Supporting older browsers limits our ability to develop new technologies to make your BOC website experience better and more secure. The vast majority of our users are on modern browsers, and by focusing our development on these modern browsers, we are able to more quickly enhance the BOC website experience for most of our users.

Does this mean boc.com.au doesn't work in older browsers?

No, but does it mean that some features may not be available or fully functional in unsupported browsers. If you are using an older browser and experience technical difficulties, please try a different/newer supported browser before contacting Customer Service.

Yes you do. You need to be an existing BOC customer to be able to get access to My Account and online purchasing.  

If you are not a current BOC account holder you will need to open a new account prior to registering for online access.

2. When the ‘Contact Us’ screen appears, fill out your details, including your BOC account number. Click ‘Submit’ when you have completed the online form.

3. Within 48 hours, a Customer Service Representative from BOC will email you with your username (your email address) and a password to access our online facilities.
Once you have received the email with your account details you have everything you need to log onto the Shop.

You can change your password in your profile once you log in. To do so, please follow the steps below:

1.  Click the Log in link in the website header

2.  Enter your username and existing password

3.  Click My Account in the website header

4.  Click Account Profile in the left hand navigation panel

5.  Select Contact information where you will find an option to change your password.

Resetting your password is easy.

When the ‘Reset my password’ screen appears, enter your username and click ‘Submit’. We will email you a temporary password to your email address. You can then log in where you will be prompted to change your password to something of your choice.

Your username is the email address associated with your BOC account.  If you are still unsure, please contact customer service.

YES, while the default for usernames is your email address, you can request this be changed to something else. 

To do this, please contact our customer service team.

Yes, your username will remain the same and you will automatically be sent a new password to access the new website. 

However, your purchase history and order templates from the old website will no longer be available to access. We apologise for this inconvenience.

1. Type a search term into the search box located on the left hand side of the top menu bar. 
2. Press enter on your keyboard or click the magnifying glass button. 
3. The search results page will appear showing you all the matching results.

1. Once you have found the product you wish to purchase simply click the ‘Add to Cart’ button displayed next to the product. Make your selections and click ‘Add to Order’. 
2. Once you’ve added the item to your shopping cart you can keep on browsing the BOC shop until you are ready to checkout. 
3. You can view your shopping cart at any time during your shopping process by simply clicking the ‘Shopping cart’ button located on the top menu bar.

Click ‘Shopping cart’ located at the top right hand corner of your screen above the ‘Log in to Shop’ box. A list of the products that you have selected will appear on the ‘Current order’ page.

1. Click the ‘Checkout’ button located on the top menu bar. 
2.  When the ‘Current order’ page appears, review your products and select the ‘I confirm I have checked the empty cylinder quantities in my order’ box located at the bottom of the page. 
3. Click the ‘Continue to delivery options’ button. 
4. The ‘Delivery’ page will appear. If you have any special delivery instructions please enter them on this page. 
5. Click the ‘Continue to payment options’ button. 
6. You will now be directed to the ‘Payment options’ page. You can choose to pay by BOC account or Debit/Credit card. 
7. Once you have confirmed your payment method, click the ‘Continue to order summary’ button. 

1. Log into the BOC shop. 
2. Click on ‘My Account’ located on the top menu bar. 
3. The ‘Orders & deliveries’ page will appear. 
4. From here you can search by reference number using the text box or select the account that you would like to look at. 
5. You can also view the status of an order and specify the period that you would like to restrict the search to by selecting the start date and the end date and pressing the ‘Update’ button.

1. Log in to the BOC shop. 
2. Click on ‘My Account’ located on the top menu bar. 
3. When the ‘My account’ page appears click on ‘Account Profile’ located on the left hand side of the screen. 
4. Click ‘Delivery information’. 
5. You can view your available delivery addresses in the drop down box.

1. Go to www.boc.com.au

2. Click Sign In in the website header. Alternatively, you can also enter your username and password and click Login in the login panel on the homepage.

3. Enter your username and password and click Login

4. Click My Account in the website header

5. Click Invoices (You must have access to view invoices on the BOC website in order to view the Invoices option.)

6. Enter the invoice number and click the Go button (You don't have to enter any other information such as the date range or status of the invoice).

7. The invoice will appear in the invoice list section. Click the document icon to display the invoice as a PDF document. 

1. Log into the BOC shop. 
2. Click on My Account located on the top menu bar. 
3. When the My Account page appears click on Balance & Statements located on the left hand side of the screen. 
4. When the My Account page appears you can select the appropriate account from the drop down box.  
5.  Click the View and pay invoices button located at the bottom of the page. 
6. Select the invoice by ticking the box to the left of the invoice details. 
7. Click the Settle selected invoices button. 
8. When the Payment details page appears you can type in any payment instructions into the text box. 
9. Click the Continue to payment button located at the bottom of the page. 
10. When the Payment options page appears type your credit card security code into the text box. 
11. Click on the Continue to payment summary button located at the bottom of the page. 
12. Click on View payment details to see the details of your transaction. 
13. Click Print this page to keep a copy of the payment for your reference.

We accept Visa, Mastercard and American Express for invoice payments.

1. Log in to the BOC shop. 
2. Click on ‘My Account’ located on the top menu bar. 
3. When the ‘My account’ page appears click on ‘Account Profile’ located on the left hand side of the screen. 
4. Click on ‘Payment card information’. 
5. Click on ‘Add new payment card’ located at the bottom of the page. 
6. Enter your credit card information. You will need to fill out payment card type, payment card number, cardholder’s name and expiry date (Please note: if you wish to make this card you default payment card please tick the box). 
7. Click the ‘Add card’ button to save the new credit card details.

1. Log into the BOC shop. 
2. Click on ‘My Account’ located on the top menu bar. 
3. When the ‘My account’ page appears click on ‘View cylinder holdings’ located at the bottom of the page. 
4. Your current cylinder holdings will be displayed.